wicket77 Help Center

Find answers to your questions about accounts, payments, games, and bonuses.

Account & Registration

How do I create a wicket77 account?

Visit the wicket77 Register page and click the Sign Up button. Enter your mobile number, create a password, and verify your phone with the OTP code we send. The entire process takes under two minutes. You must be 18 or older to register.

What information do I need to register?

You need a valid Bangladesh mobile number, a strong password, and your date of birth. We also ask for your full name during registration. Make sure the name matches your National ID Card, Passport, or Driving Licence, as we will verify this during KYC before your first withdrawal.

Can I have more than one account?

No. Each person can only have one wicket77 account. Multiple accounts will be closed, and any winnings will be forfeited. This rule protects our bonus system and ensures fair play for all members.

I forgot my password. How do I reset it?

Go to the wicket77 Login page and click "Forgot Password." Enter your registered mobile number, and we will send you an OTP code. Use that code to set a new password. If you do not receive the code within two minutes, check your SMS inbox or contact our live chat.

Deposits & Payment Methods

What is the minimum deposit amount?

The minimum deposit is ৳500. This applies to all payment methods including bKash, Nagad, Rocket, Upay, and Bank Transfer. There is no maximum limit for deposits.

How long does it take for my deposit to appear?

Deposits using bKash, Nagad, Rocket, and Upay are credited within 2 minutes. Bank transfers may take 10 to 30 minutes depending on your bank. If your deposit does not appear after this time, contact our support team with your transaction ID.

Which payment methods can I use?

We accept bKash, Nagad, Rocket, Bank Transfer, and Upay. All methods are available for both deposits and withdrawals. You can manage your payment methods in your account settings. For detailed instructions, visit our wicket77 Deposit Guide.

Are there any deposit fees?

wicket77 does not charge deposit fees. However, your mobile financial service provider may apply their own transaction charges. Check with bKash, Nagad, Rocket, or Upay for their current fee structure.

Withdrawals & KYC

How do I withdraw my winnings?

Log in to your account, go to the Withdrawal section, choose your payment method, enter the amount, and submit the request. Withdrawals are processed within 36 minutes. The minimum withdrawal is ৳600, and the daily limit is ৳95,000 for VIP 1 members. Higher VIP tiers have larger limits.

What is KYC and when do I need to complete it?

KYC (Know Your Customer) verification is required before your first withdrawal. Upload a clear photo of your National ID Card, Passport, or Driving Licence through your account dashboard. Our team reviews documents within 6 hours. For step-by-step instructions, see our wicket77 Withdrawal & KYC Guide.

Why is my withdrawal delayed?

First-time withdrawals may take up to 1 hour due to security checks. If you have not completed KYC, your withdrawal will be on hold until verification is done. Other delays can occur if bonus wagering requirements are not met or if there is unusual account activity. Contact live chat for specific information about your withdrawal.

Can I cancel a withdrawal request?

Yes, you can cancel a withdrawal if it is still in "Pending" status. Once it moves to "Processing," cancellation is no longer possible. Check your withdrawal history in your account to see the current status.

Bonuses & Promotions

What is the welcome bonus?

New members receive a 170% bonus on their first deposit, up to ৳23,000. For example, deposit ৳10,000 and receive ৳17,000 bonus funds, giving you ৳27,000 to play with. The bonus has a 22x wagering requirement and is valid for 7 days. Read full terms on our wicket77 Bonus & VIP page.

How do wagering requirements work?

You must wager the bonus amount 22 times before you can withdraw winnings. For a ৳17,000 bonus, you need to place ৳374,000 in total bets. Slots and crash games count 100% toward wagering. Live casino games count 10%. Cricket and football betting count 20%. Check the contribution rates before you start playing.

Do I get cashback on losses?

Yes. All members receive 0.9% daily cashback on net losses. Higher VIP tiers earn up to 1.65% cashback. Cashback is calculated automatically and credited to your account every day at midnight Bangladesh time. There is no wagering requirement on cashback funds.

What is the referral bonus?

Invite friends using your unique referral link and earn ৳400 for each friend who registers and makes their first deposit of at least ৳500. Your friend also receives their welcome bonus. There is no limit to how many people you can refer.

Games & Betting

How many games does wicket77 offer?

We have over 1600 games from top providers including CQ9, PG Soft, FA Chai, JDB, Red Tiger, Evolution, and KA Gaming. The collection includes slots, live casino, crash games, fishing games, and card games. New titles are added every week. Visit our wicket77 Casino page to browse the full selection.

Can I try games for free?

Most slot games and some crash games have a demo mode where you can play without depositing. Live casino games and sports betting require real money. Look for the "Demo" or "Play for Fun" button on the game page. Note that demo mode does not count toward bonus wagering.

What sports can I bet on?

Cricket is our most popular sport, covering BPL, IPL, T20, ODI, and Test matches. We also offer football (Premier League, La Liga, Champions League), tennis, basketball, kabaddi, and esports. Live betting is available for major matches with updated odds in real time.

What is RTP and how does it affect my winnings?

RTP (Return to Player) is the percentage of wagered money a game pays back over time. For example, a game with 97% RTP returns ৳97 for every ৳100 wagered on average. Higher RTP means better long-term odds. Our games range from 95% to 97.7% RTP. Check the RTP before choosing a game.

Technical Support

How do I download the wicket77 app?

Visit our wicket77 App page and click "Download APK." The file is 32 MB and works on Android 7.0 or higher. Enable "Install from Unknown Sources" in your phone settings, then open the downloaded file to install. The app version is 3.9.5, updated on November 3, 2026.

The website is not loading. What should I do?

Clear your browser cache and cookies, then try again. If that does not work, switch to a different browser or use the wicket77 app. Check your internet connection and make sure you are not using a VPN that blocks gambling sites. If the problem continues, contact our 24/7 live chat for assistance.

How do I contact customer support?

Our 24/7 live chat is available on every page of the website and in the app. You can also email us at [email protected]. Most questions are answered within 5 minutes through live chat. Email responses take up to 12 hours.

Still Have Questions?

Our support team is ready to help you 24 hours a day, 7 days a week.

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Email Support

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